Privacy Policy – How pkgame7 Protects Your Personal Data

1 Introduction

pkgame7 takes the privacy of its players seriously. This Privacy Policy sets out, in plain language, exactly what happens to the personal information you provide when you register, deposit, play or contact us through any part of the pkgame7 platform.

By creating an account on pkgame7 and using any of our services – including sports betting, casino, slots, fish games, bingo and the VIP programme – you confirm that you have read and understood this Privacy Policy and that you consent to your personal data being handled as described here.

This policy applies to all personal data collected through the pkgame7 website and platform services. It does not apply to any third-party services you may access through links referenced on the platform, as those services operate under their own privacy policies.

2 Personal Data We Collect

The type of data we collect depends on how you interact with pkgame7. Below is a clear summary of the categories of personal data we may hold about you:

We only collect data that is genuinely needed to operate the platform and deliver services to you. We do not collect sensitive personal data such as biometric data, racial or ethnic origin, or health information.

3 How We Collect Your Data

pkgame7 collects personal data through the following channels:

• Registration: When you create your pkgame7 account, you directly provide your name, contact details and date of birth.
• Verification: When we ask you to confirm your identity, you may provide documentation such as a CNIC copy or proof of payment method ownership.
• Deposits and withdrawals: When you transact using JazzCash, Easypaisa, Raast, bank transfer or other mobile wallets, transaction identifiers and amounts are recorded in your account.
• Platform usage: Your gaming activity, session duration, bet history and VIP point accumulation are automatically recorded as part of normal platform operation.
• Device and browser data: Technical data including your IP address, device type and browser version is collected automatically when you access the platform.
• Customer support interactions: When you contact our support team, the content of those communications is retained to ensure continuity of service and for dispute resolution purposes.
• Cookies and tracking: Cookies and similar technologies are used on the pkgame7 platform as described in Section 9 of this policy.

4 How We Use Your Personal Data

Every piece of data pkgame7 collects has a specific, legitimate purpose. We do not process your data for reasons beyond what is set out below:

• Account management: To create, maintain and secure your pkgame7 account, including processing login requests and managing session security.
• Identity and age verification: To confirm that you are who you say you are and that you meet the 18+ age requirement before allowing real-money gaming activity.
• Payment processing: To process PKR deposits and withdrawals through your chosen payment method and to maintain accurate financial records of your account balance.
• Platform personalisation: To present relevant cricket betting markets, PSL promotions and game recommendations based on your activity patterns on the platform.
• Responsible gaming monitoring: To monitor gaming patterns for indicators of problem gambling and to administer any deposit limits, session reminders or self-exclusion settings you have applied to your account.
• Fraud and security: To detect and prevent unauthorised account access, multi-accounting, bonus abuse and other prohibited activities that could harm you or other players on the platform.
• Customer support: To respond to your enquiries, resolve disputes and maintain records of support interactions.
• VIP programme administration: To calculate and credit loyalty points, manage tier status and deliver VIP benefits including cashback and priority withdrawal access.
• Platform improvement: To analyse aggregated, anonymised usage data to identify areas where the platform can be made more reliable, faster or more relevant to Pakistani players.
• Marketing communications: Where you have opted in, to send you information about promotions, PSL betting offers and platform news. You can opt out of marketing communications at any time through your account settings.

5 Payment Data and PKR Transactions

pkgame7 processes all account balances in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or any other supported mobile wallet, transaction data is processed through the relevant payment provider.

pkgame7 does not store full bank account numbers, JazzCash PINs, Easypaisa credentials or any sensitive payment authentication data on its own servers. Payment transactions are processed by the respective third-party payment providers, who operate under their own security standards and privacy policies.

What pkgame7 does retain is a record of transaction amounts, dates, payment method types and transaction reference numbers. This data is necessary for maintaining accurate account balances, processing withdrawal requests, and resolving any disputes that may arise regarding payment history.

6 Data Sharing and Third Parties

pkgame7 does not sell, rent or trade your personal data to any third party for their own commercial purposes. Your data may be shared only in the following specific circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, bank networks and other payment providers solely to process your deposits and withdrawals.
• Identity verification providers: Where required to verify your identity and age, relevant documentation may be processed by a specialist third-party verification service operating under strict data handling agreements.
• Game content providers: Your session and gameplay data may be shared with the game studio providers that supply casino, slots and live casino content to the pkgame7 platform, solely for the purpose of delivering and maintaining those game services.
• Platform technology providers: Technical service providers including hosting, analytics and security services may process certain data as part of their contracted services to pkgame7. All such providers are bound by data processing agreements and are not permitted to use your data for any purpose other than delivering those services.
• Legal obligations: pkgame7 may disclose personal data where required to do so by law or in response to a valid legal process. In such cases, only the minimum data necessary to comply with the legal requirement will be disclosed.

In all cases where data is shared with third parties, pkgame7 takes reasonable steps to ensure that those parties handle your data responsibly and in a manner consistent with this Privacy Policy.

7 How We Protect Your Data

Keeping your personal and financial information secure is a core operational priority for pkgame7. We implement a combination of technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.

• Encryption: All data transmitted between your device and the pkgame7 platform is protected using TLS (Transport Layer Security) encryption. Your account password is stored in encrypted form and is never accessible in plain text by any member of the pkgame7 team.
• Access controls: Access to personal data within the pkgame7 organisation is restricted on a strict need-to-know basis. Staff members only access the data necessary to perform their specific role.
• Session security: Account sessions are time-limited and secured against hijacking. We recommend that you always log out fully after each session, particularly when using a shared or public device.
• Fraud monitoring: Automated systems monitor account activity around the clock for signs of unauthorised access, unusual login patterns or suspicious transaction activity.
• Regular reviews: Our security practices are reviewed and updated on a regular basis to account for evolving threats and industry best practices.

8 Data Retention

pkgame7 retains your personal data for as long as your account is active and for a reasonable period after account closure to comply with legal and operational obligations. The specific retention periods for different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum period following account closure, in line with standard record-keeping requirements.
• Financial transaction records: PKR deposit and withdrawal records are retained for a minimum period to support financial reconciliation and dispute resolution.
• Gaming activity data: Bet history and game session data are retained for the duration of your account and for a period thereafter, which supports responsible gaming monitoring and dispute resolution.
• Support communications: Records of customer support interactions are retained for a period sufficient to support resolution of any ongoing or future disputes.
• Technical and session data: IP address logs and session data are retained for a shorter period consistent with their security and fraud prevention purposes.

When data is no longer required for the purpose for which it was collected and any applicable retention period has passed, it is securely deleted or anonymised. Anonymised data may be retained indefinitely for aggregated platform analytics purposes.

9 Cookies and Tracking Technologies

pkgame7 uses cookies and similar tracking technologies to make the platform function correctly, to keep your session active while you are logged in, and to understand how players use different parts of the platform so we can improve the experience.

The types of cookies used on the pkgame7 platform include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. The platform cannot operate without these.
• Functional cookies: Remember your preferences such as language settings and your most recently used deposit method, so you do not have to re-enter them on each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which game categories are most visited and how long sessions typically last. This data helps us improve the platform for Pakistani players.
• Security cookies: Support fraud detection and session integrity by helping to identify unusual access patterns or potential unauthorised activity.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform, as login sessions and core functionality depend on them. Disabling analytics cookies will not affect your gaming experience.

10 Your Data Rights

You have clear rights over the personal data pkgame7 holds about you. These rights can be exercised by contacting the pkgame7 support team through your account. We will respond to all data rights requests in a timely manner.

• Access: You can request a copy of the personal data pkgame7 holds about you at any time.
• Correction: If any of your personal data held by pkgame7 is inaccurate or out of date, you can request that it be corrected. Some data – such as verified identity information – may require supporting documentation to update.
• Erasure: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation applies.
• Restriction: You can request that pkgame7 restricts the processing of your data in certain circumstances, for example while a correction request is being assessed.
• Portability: You can request a copy of certain data you have provided to pkgame7 in a structured, machine-readable format.
• Objection: You can object to the processing of your personal data for marketing purposes at any time. Objections to processing for other purposes will be assessed on a case-by-case basis.

To exercise any of these rights, please contact the pkgame7 support team via your account. We will acknowledge your request promptly and aim to respond fully within a reasonable timeframe.

11 Minors and Under-18 Protection

pkgame7 is strictly an adult platform. No person under the age of 18 is permitted to register an account or use any service on the platform. We do not knowingly collect personal data from individuals under 18 years of age.

If pkgame7 becomes aware that an account has been registered by or on behalf of a person under 18, that account will be immediately suspended, all gaming activity will be voided, and any deposits will be returned to the verified payment method associated with the account. The personal data associated with the account will be handled appropriately and securely.

If you believe a minor may have registered on the pkgame7 platform, please contact the support team immediately so the matter can be investigated and resolved promptly.

12 Updates to This Privacy Policy

pkgame7 may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in the services we offer, or in response to evolving best practices. The date of the most recent update is shown at the top of this page.

When we make material changes to this policy, registered players will be notified through the platform or by the contact details associated with their account. Your continued use of pkgame7 after a policy update has been notified constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have any concerns about a change to the Privacy Policy, please contact the support team before continuing to use the platform.

13 Contact and Data Enquiries

For any questions or concerns about this Privacy Policy, or to exercise any of your data rights as described in Section 10, please contact the pkgame7 support team through your account dashboard or via the contact details available on the platform.

For general questions about how the platform works, visit the FAQ page. For information on responsible gaming tools and self-exclusion, visit the Responsible Gaming page. For a full overview of your rights and obligations as a registered player, refer to the Terms and Conditions.

We aim to respond to all privacy-related enquiries promptly and will always aim to resolve concerns in a straightforward and transparent manner.